Privacy Policy

1. Who We Are

NATIVA Resort Wristbands operates the website rfidresort.com. We are a supplier of sustainable RFID wristbands and hotel access solutions for the Caribbean and Latin American hospitality market. For privacy inquiries, contact us at contact@rfidresort.com.

2. Data We Collect

We collect information you voluntarily provide through our contact form:

• Name
• Company or hotel name
• Email address
• Country or region
• Product interests and annual volume estimate
• Message content

We also collect limited technical data automatically when you visit our website through standard server logs and analytics:

• IP address (anonymized where applicable)
• Browser type and version
• Pages visited and time spent
• Referring URL
• Date and time of visit

3. How We Use Your Data

We use collected data exclusively to:

• Respond to your contact form inquiries and send requested product information
• Process sample pack requests and order inquiries
• Improve website content and user experience based on aggregated analytics
• Comply with applicable legal obligations

We do NOT use your data for unsolicited marketing without your explicit consent. We do NOT sell, rent, or share personal data with third parties for their marketing purposes.

4. Cookies

rfidresort.com uses minimal cookies required for website function. We do not use advertising cookies, tracking pixels, or behavioral profiling cookies. Cookies in use include:

• Cloudflare cookies: Technical cookies set by our CDN provider (Cloudflare) for performance, security, and DDoS protection. These are strictly necessary.
• Tawk.to live chat: If you interact with our live chat widget, Tawk.to may set cookies to maintain the chat session. Tawk.to's privacy policy applies to chat data.

You can disable cookies in your browser settings. Disabling strictly necessary cookies may affect website functionality.

5. Third-Party Services

We use the following third-party services on our website:

• Cloudflare (CDN and security): Our website is hosted and delivered via Cloudflare. Cloudflare processes request data for performance and DDoS protection purposes. See Cloudflare Privacy Policy.
• Web3Forms (contact form processing): Contact form submissions are processed via Web3Forms, which forwards your message to our email. Web3Forms does not store form submissions beyond delivery. See Web3Forms Privacy Policy.
• Tawk.to (live chat): If enabled, the Tawk.to live chat widget processes chat data on Tawk.to servers. See Tawk.to Privacy Policy.

6. Contact Form Data

When you submit a contact form, your message is delivered to our sales team email inbox. We retain contact form submissions for up to 24 months for business relationship management purposes. You may request deletion of your contact data at any time by emailing contact@rfidresort.com.

7. Data Retention

Contact form submissions are retained for up to 24 months. Server log data is retained for up to 90 days for security and performance analysis. Analytics data is aggregated and anonymized after 13 months. If you become a customer, order-related data is retained for the duration of the business relationship plus 7 years for accounting and legal compliance.

8. Your Rights (GDPR)

If you are a resident of the European Union or European Economic Area, you have the following rights under GDPR:

• Right of access — to receive a copy of personal data we hold about you
• Right of rectification — to correct inaccurate personal data
• Right of erasure — to request deletion of personal data
• Right of restriction — to limit how we use your personal data
• Right to object — to processing of your personal data
• Right to data portability — to receive your data in a structured, machine-readable format

To exercise any of these rights, email contact@rfidresort.com. We will respond within 30 days.

9. Caribbean and LATAM Compliance

We are committed to compliance with data protection regulations in our primary markets. This includes awareness of and compliance with applicable local data protection laws in the Caribbean (including Jamaica's Data Protection Act 2020, Trinidad & Tobago's Data Protection Act 2011, and Barbados Privacy Act 2021) and LATAM (including Mexico's LFPDPPP, Colombia's Law 1581 of 2012, and Brazil's LGPD Lei 13.709/2018). If you believe we are processing your data in violation of applicable law, you have the right to lodge a complaint with your local data protection authority.

10. Data Security

rfidresort.com is served exclusively over HTTPS. All data transmitted between your browser and our website is encrypted in transit. We implement appropriate technical and organizational measures to protect personal data from unauthorized access, loss, or disclosure. Contact form data is transmitted over encrypted connections.

11. Children's Privacy

rfidresort.com is a business-to-business website intended for hospitality procurement professionals. We do not knowingly collect personal data from anyone under the age of 16. If you believe we have inadvertently collected data from a minor, please contact us at contact@rfidresort.com.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our data practices or applicable law. We will post the revised policy on this page with an updated "Last updated" date. Continued use of rfidresort.com after policy changes constitutes acceptance of the updated policy.

13. Contact

For privacy inquiries, data access requests, or complaints, contact us at: