What to send, and why each item matters
Four details produce a useful answer instead of a catalogue: what system is installed, what credential is issued today, roughly how many pieces, and how the guest will wear or use it. If one is unknown, say so — an unknown is a next question rather than a blocker.
- Installed system
- Make and model, or what your system reports when it reads a working credential. This decides which constructions are even available.
- Current credential
- A description or a sample. An existing credential that already opens doors carries the technology and often the numbering convention physically.
- Quantity
- Per artwork and per population. Minimum order is 500 pieces per artwork, so the artwork count matters more than the room count.
- Use
- Wear period, moisture, who receives it, whether it comes back, and whether transfer must be controlled.
What not to send
No security keys, live encoding secrets or system credentials. None of that is needed for a first review, and it should be handled under your own process rather than over email in any case.
A system model and a non-sensitive description of the current credential are enough to establish what can be produced.
What happens next
We confirm the technical question first, because it determines everything after it. Then a shortlist of two or three constructions against your wear environment, rather than a catalogue. Then a production-realistic sample to be tested at your own readers — including the awkward ones — before anything is produced.
Production is 14–21 days after artwork approval, and the clock starts at approval rather than at enquiry.